Reference Information

Our Promise

As a team of experts, we are dedicated to providing Kentucky employers with a qualified, skilled workforce and the people of Kentucky with career, job training, and educational opportunities.

With the unique ability to connect employees and employers through the combined efforts of state and local partners, we will become a valuable, competitive, and best-in-class asset in the growth of our regional and national economy.

By guiding, empowering, and inspiring our customers, we will continue our mission to create success stories across the Commonwealth.
privacy policy

This privacy policy discloses the privacy practices for the Kentucky Career Center - Bluegrass website. This privacy policy applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures that are in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. our Workforce Specialist, Business Services Specialist, or other staff in charge of our workforce and employer programs and services. Unless you ask us not to, we may contact you via email in the future to send you information about events, announcements, eNewsletters, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting our Public Information Officer, Staci May at smay@bgadd.org.

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

* NOTE: This only pertains to information gathered on this page and does not apply to information gathered in or by the Commonwealth of Kentucky or FocusCareer. Corrections to that information must be taken care of through their Help Center.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as your name, email address, county of residence, or employer), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, Career Advisors or Employer Account Representatives) are granted access to personally identifiable information. The computers/servers which store personally identifiable information are kept in a secure environment.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
The information contained in this website is for general information purposes only. The information is provided by the Kentucky Career Center - Bluegrass and Bluegrass Workforce Investment Board (BGWIB).

While we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, news items, products or services on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website, you are able to link to other websites that are not under the control of the Kentucky Career Center - Bluegrass and/or BGWIB. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, neither the Kentucky Career Center - Bluegrass nor the BGWIB take responsibility for, nor will be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Bluegrass Local Workforce Development Area

Grievance Procedure Steps

Failure to follow these steps and time frames may result in your complaint being dismissed.

You shall first state in writing your complaint to your Talent Development Specialist (Case Manager) to attempt to resolve the issue. If the complaint cannot be resolved between you and your Talent Development Specialist (Case Manager) within ten (10) business days of written notification of the grievance, you may appeal.

The first step of appeal is to submit your complaint in writing to the One-Stop Operator at 2473 Fortune Drive, Lexington, KY 40509. The Workforce Services Manager will attempt to work with you to resolve your complaint. If an agreement is not reached within ten (10) business days of initial contact with the Workforce Services Manager, you may appeal to the Director of Workforce Services. If a request for appeal is not received within ten (10) business days, the Workforce Services Manager’s decision is FINAL.

To appeal to the Director of Workforce Services, you must submit a written request for an informal hearing to the following address within ten (10) business days of the decision from the Workforce Services Manager: Director of Workforce Services, 699 Perimeter Drive, Lexington, KY 40517. The Director of Workforce Services will conduct an informal hearing within 30 business days of receipt of your request. You will be notified in writing of the date, time, and place of your hearing. If you receive an unsatisfactory decision from the Director of Workforce Services, you may request a review by the BGWIB’s Executive Committee. If a request for appeal is not received within ten (10) business days, the Director of Workforce Services’ decision is FINAL.

To appeal to the Bluegrass Workforce Innovation Board (BGWIB), a request for appeal must be received within ten (10) business days of your informal hearing with the Director of Workforce Services. The request should be made to BGWIB, 699 Perimeter Drive, Lexington, KY 40517. This will be a formal hearing. You will be notified in writing of the date, time, and place of your hearing. After your hearing, you will receive a written decision from the BGWIB within ten (10) business days. If you receive an unsatisfactory decision from the BGWIB, you may request a review by the Executive Committee of the Governing Board of Local Elected Officials (Bluegrass LEO Governing Board). If a request for appeal is not received within ten (10) business days of the BGWIB’s decision, that decision is FINAL.

In order to appeal to the Bluegrass LEO Governing Board, you must submit a request for appeal within ten (10) business days of the date you received the BGWIB’s decision. The Request is to be made to Bluegrass LEO Governing Board, 699 Perimeter Drive, Lexington, KY 40517. A formal hearing will be conducted within 30 business days of receipt of your request. You will be notified in writing of the date, time, and place of your hearing. Complaints may be withdrawn in writing prior to the hearing. After your hearing, you will receive a written decision from the Bluegrass LEO Governing Board within ten (10) business days. If you receive an unsatisfactory decision from the Bluegrass LEO Governing Board, you may request a review by the Education and Workforce Development Cabinet. If a request to appeal is not received within ten (10) business days, the Bluegrass Area Development District Board’s decision is FINAL.

In order to appeal to the Education and Workforce Development (EWDC) level, you must submit a request for appeal within ten (10) business days of the date you received your Bluegrass LEO Governing Board decision, or within 15 business days from the date, a decision should have been issued. This appeal must be submitted to: the Executive Director, Office of Employment and Training, 500 Mero Street, Frankfort, KY 40601. This decision is FINAL.